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Our Privacy Policy

AusHealthDirect is bound by Australian privacy laws which set out a number of principles concerning the protection of personal information.

Our key commitments to you is to ensure the privacy and security of your personal information.

AusHealthDirect is committed to maintaining the security and privacy of the personal information that may be submitted to us.

By using this service you agree to AusHealthDirect, the use of such information as described within.

Personal Information

How we collect personal information
AusHealthDirect collects personal information in a number of ways including:

  • Directly from you, such as when you submit your personal details when attending a consultation or by phone or fax or e-mail
  • From your referring doctor or hospital
  • From third parties such as your family, friends or representatives
  • From our own records

How we use your personal information

  • Verify your identity
  • Maintain your records on file
  • To ensure we hold accurate and up to date information
  • Respond to any queries, requests or feedback you may have

Disclosure of Information to a Third Party
AusHealthDirect does not usually disclose your personal information to third parties without the express permission of the individual concerned.
The health information you provide for your child during the consultation and subsequent treatment is collected for the purpose of providing high quality health care.
AusHealthDirect and consulting health professionals are committed to protecting your privacy and this information is only disclosed to other members of the health profession who will be involved in the patient’s care.
This information, will however, be disclosed to other organisations where required by law.
This information will be disclosed, if necessary, to a Debt Collecting Agency, if payment has not been received 3 months from date of service.

AusHealthDirect website
Like most web sites, when someone accesses AusHealthDirect’s web site, files are generated by the web server that show a range of statistics, such as the IP address of the user, date, and pages visited etc.

From time to time AusHealthDirect reviews this information. These statistics are used to determine how we may improve our web site.
In addition to these statistics, AusHealthDirect also utilises internet analytical tools to assist us to improve our web site. Please see Google’s Terms of Service and Google’s Privacy Policy.

Security of your information
We take responsibility to ensure that you and/or the patient’s personal information is stored securely.
AusHealthDirect will not divulge, sell, rent or share our database information.

Third party linked web sites
We have included links on our web site to third party sites for your use and reference.
These third parties will not be governed by our privacy policy. AusHealthDirect does not take responsibility for the privacy practices of any third party sites to which we link.
These links are provided solely as a convenience to you and not as an endorsement by the AusHealthDirect of the contents on such third-party web sites.
AusHealthDirect is not responsible for the content of linked third-party web sites and does not make any representations regarding the content or accuracy of material on such third party web sites.
If you decide to access linked third-party web sites you do so at your own risk.

Changes in our privacy policy
From time to time we may choose to modify / update our policy. Any change to our privacy policy will not impact on the privacy protection currently in place.